Warranty & Claims – Eleve Motors

Protecting Your Investment | Hassle-Free Warranty Support

At Eleve Motors, we are committed to providing high-quality outboard motors and marine equipment , alonside car engines, transmission and accessories. This page outlines our warranty policies, including eligibility, coverage, and customer responsibilities.

📢 Each manufacturer may have specific warranty terms, so we recommend reviewing the official warranty documents provided with your purchase.

📌 Need warranty assistance? Contact us at info@elevemotors.com.

1. Warranty Coverage

Warranty periods and coverage vary depending on the brand and type of product purchased. Below are general guidelines:

✅ New & Used Outboard Motors

✔️ Standard warranty coverage ranges from 1 to 5 years for new outboard & 1-2 years for used outboard motors, depending on the manufacturer and model.
✔️ Some brands offer extended warranties for specific components (e.g., power unit, lower unit, ignition system).
✔️ Commercial use may have a shorter warranty period compared to pleasure use.

✅ Engines

Used Performance Engines: 30 Days

Used Replacement Engines: 30 Days

Used Replacement Transmissions: 30 Days

Used Performance Transmissions: 30 days

Mechanical and Electric Parts: No Warranty

ECU: 30 days

Advance deposits made on engines, transmissions and parts will put the Item on HOLD for 15 Days, within which the buyer is allowed the latitude to gather more funds and complete the purchase. After the 15 days hold, Eleve Motors LLC reserves the right to release the item from HOLD if no further payments have been issued. The full balance must be paid within 30 days of the first deposit.

✅ Peripheral Equipment & Accessories

✔️ Components such as gauges, fuel tanks, remote controls, and wiring are typically covered for 1 year.
✔️ Replacement parts used in warranty repairs are covered for the remaining warranty period of the motor.

✅ Extended Warranty Options

Some brands provide optional extended warranties for an additional fee. Contact us for details on available warranty extension programs.

📌 For specific warranty details on your brand/model, refer to the manufacturer’s documentation or contact us.

2. Registering Your Warranty

To ensure your product is eligible for warranty coverage, it must be registered with the manufacturer.

🔹 Warranty Registration Process:
✔️ Warranty registration is typically completed by the authorized dealer at the time of purchase.
✔️ An Owner’s Warranty Card or Certificate will be issued upon successful registration.
✔️ Some manufacturers allow online warranty registration – check their official website for details.

📌 If you have questions about your warranty registration, please contact us or your manufacturer directly.

3. Obtaining Warranty Repairs

To claim warranty service, follow these steps:

📍 Locate an Authorized Dealer:

Repairs must be performed by an authorized service center for your brand.

📄 Provide Required Documents: You may need:

✔️ Proof of Purchase (Invoice or receipt)
✔️ Warranty Card or Registration Number
✔️ Description of the Issue

📌 Warranty repairs are free of charge for covered defects in material or workmanship.

🚛 Transport Costs: Some warranties do not cover the cost of removing, transporting, or reinstalling the motor.

4. Customer Responsibilities

To maintain your warranty coverage, you must:

✔️ Follow recommended maintenance schedules (as outlined in the owner’s manual).
✔️ Use genuine or manufacturer-approved parts and lubricants.
✔️ Store the motor properly during the off-season to prevent damage.
✔️ Report any warranty-related defects within 10 days of discovery.

📌 Failure to maintain your outboard motor according to the manufacturer’s guidelines may void your warranty.

5. Warranty Exclusions

The following are not covered under warranty:

🚫 Misuse & Neglect:

Racing or competition use
Improper installation or modifications
Failure to perform routine maintenance

🚫 Accidental Damage:

Collisions, submersion, or contact with foreign objects
Growth of marine organisms on motor surfaces

🚫 Normal Wear & Tear Parts:

Spark plugs, fuel and oil filters, anodes
Propellers, water pump impellers, rubber seals

📌 Each manufacturer has specific exclusions—refer to your warranty booklet for details.

6. Transfer of Warranty

Some manufacturers allow warranty transfers to a new owner if:
✔️ The motor is inspected by an authorized dealer.
✔️ A change of registration is submitted within 10 days of transfer.

📌 Contact us for assistance with warranty transfers.

7. Warranty Limitations & Legal Rights

🚨 Disclaimer:
All warranties are subject to manufacturer limitations. Implied warranties (merchantability or fitness for a particular purpose) are limited to the warranty period specified by the manufacturer.

📌 State & Regional Variations: Some jurisdictions do not allow certain warranty limitations. Your rights may vary based on local consumer protection laws.

🔗 For full legal terms, refer to the manufacturer’s warranty policy.